Refund Policy

REFUND POLICY
 
Refunds

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy
or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of
the order.

For return requests, the refund of payment is made after the returned product has been received by the Nexhour.com and has 
passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.

If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of Nexhour.com until
conclusion of such quality checks unless claimed by Nexhour.com any time before that. If You are in receipt of any wrongful 
refunded or payment, You will transfer such amount back to Nexhour.com within3 days of You receiving such amount.

No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery
orders returned by You may subject tolevy of a charge which will be deducted from Your refund amount.

Time Period for Refunds

Refunds are normally processed within 15 working days after the completion of quality checks of product returned and further depends
on various banking and payment channels.
Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. 

Nexhour.com is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of Refund

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are
paid back to the source of payment.

Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National 
Electronic Funds Transfer (“NEFT”)to Your bank account.

Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via
NEFT or to Your wallet accountdepending on the discretion of Nexhour.com.

You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed
to third-party accounts, i.e. the name on Your Nexhour.com account should match with the name of the bank account holder provided for refund
via NEFT. A refund initiation confirmation by emailor SMS at the email address or mobile number provided to Nexhour.com will be sent to You.

All refunds by cheque will be in form of "at par" cheques or via online transfer; basis sole discretion of Nexhour.com.

Terminated Payment Mode

If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund
through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When You call us,
we will collect Your address where You want thecheque to be sent, and proceed with the refund. Please refer to our Payment Policy for further details.

You explicitly give Your consent to receiving communications (by SMS, email or other mode of communication) sent to You by Nexhour.com, however,
You may withdraw Your consent any time at Your sole discretion.

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