At Nexhour India Pvt Ltd, we take pride in the exceptional quality of brands and products. Our attention to provide best products as per your choice is unyielding. And so is our commitment to customer satisfaction.
We carefully inspect each item prior to shipment, and also require your inspection and video recording of unboxing the product upon delivery. If you discover a defect in the received product, Please contact us immediately within 24 hours of delivery and product should not be used. We will initiate the refund for any defective items within 3-4 days of the receipt of the product in our warehouse. This means once the refund is approved, the customer will get the refund within 10-15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
If any customer cancels the order after confirmation call done by our team, then the 5% charges will be applicable of total order value. In such cases the refund will be initiated within 7-8 working days and amount will be credited to your account within 15-20 days.