Shipping Policy

Shipping Address
Your shipping address and pin code will be verified with the database of Nexhour.com before You proceed to pay for Your purchase. In the event Your order 
is not serviceable by our logistics service providers or the area is not covered, we will request You to provide us with an alternate shipping address. 
You can make purchases on the App from anywhere in the world but at the same time You must ensure the payment and shipping address is within India.

When You submit an alternative address for delivery, You are responsible for accepting and collecting the package from such alternative address. Confirmation
from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by You and Nexhour.com will
have no liability in this regard.

Delivery by Nexhour.com
The delivery of the ordered products from the Nexhour.com to You will be made by logistics service providers assigned by Nexhour.com. Deliveries cannot be 
rescheduled after the order has been placed.
The logistics service provider assigned by Nexhour.com will make a maximum of three [3] attempts to deliver Your order. In case You are not reachable, available
or donot accept delivery of products in these attempts Nexhour.com reserves the right to cancel the order at its discretion. You may be informed of such 
cancellation by email or SMS at the email address or mobile number provided to Nexhour.com. The cancelled order is returned to Nexhour.com. You agree not to hold
Nexhour.com liable for any cancellation.
If You wish to request the App to resend the product, You can do so by placing a new order for the product on the terms set out on the [‘product order page’] when
Youplace the new order. Your order will be accepted subject to availability of the product.
In case there is any dispute regarding the shipment of the product or serviceability for the area not covered by the logistics service providers, Nexhour.com will
not be responsible for the non-delivery of the product.
Title and risk of loss for all products ordered by You shall pass on to You upon delivery of the products at the shipping address provided by You.

Multiple Product Orders
In case You order multiple products in one transaction, Nexhour.com would endeavour to ship all products together. However, this may not always be possible due to
someproduct characteristics or logistics issues and You may receive the products separately and at different times. If You purchase multiple products in a single 
transaction, then all the products would be dispatched to a single shipping address given by You. If You wish to ship products to different addresses then You should
book the orders separately based on the shipping addresses.

Missing Items
In the event, the product package received by You is missing one or more products or accessories or does not include the freebie or the order is partly delivered,
You should inform Nexhour.com through the Customer Care Team within 5 days of delivery date of the package. Missing products claims will not be accepted after 5 days
from delivery date.
When a package delivered is missing one or more products or accessories, You are requested to return the original package delivered to the Nexhour.com in accordance
with the Return Policy.In the event of dispute, Nexhour.com will coordinate with You to reach an amicable solution. 

Refusal of Delivery
Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or
tampered,You are requested to refuse to accept delivery and inform Nexhour.com within 5 days of delivery date.
You are requested to fill the delivery sheet / acknowledgement used by the logistics service providers and note down the condition of the delivered package. 
Damaged or tampered products claims will not be accepted beyond the returns policy.

Delivery Time

An estimated delivery time of each product will be displayed on the [‘product order page’]. On placing Your order, You will receive an email or SMS at the email 
address or mobile number provided to Nexhour.com containing a summary of the order and also the estimated delivery time to Your location. 

Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take 
longerthan expected due to accessibility of the location and serviceability by the logistics service provider.

About Delayed Delivery

Sometimes, delivery may take longer due to:
1.Bad weather.
2.Transportation delays.
3.Natural calamities.
4.Political disruptions.
5.Logistics service provider related challenges.
6.Product lost in transit.
7.Regional or national holidays which are considered as delivery holidays.
8.Other unforeseen circumstances or events beyond the control of Nexhour.com or logistics service provider.

If the estimated delivery date has passed and You still have not received Your order, please contact us and we will take steps to track Your package. In such cases,
we may also try to proactively contact You. Please check Your emails and SMS regularly for such updates.

Nexhour.com will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at
the email address or mobile number provided to Nexhour.com if any product in the order is unavailable or is delayed or lost in transit.

Shipping Charges

You may be required to pay Shipping Charges in addition to the order value amount. The shipping charges, if any, will appear at the time of checkout. All delivery 
charges are inclusive of service tax unless stated otherwise. Shipping Charges may vary for different pin code because of the increase in shipping cost. Delivery 
charges will vary according to pin codes as well as type of product.

Please refer to the Return and Refund Policies, if You wish to return the delivered product to Nexhour.com.




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